Refund policy
📋 Draft 1: Return & Refund Policy
At DHARA CREATIONS, every piece is thoughtfully crafted for you. Because most of our products are made to order and personalized, we ask that you read this policy carefully before placing your order.
Made-to-Order & Personalized Items
Due to the custom nature of our products — including personalized engravings, custom signage, and made-to-order gifts — we are unable to accept returns or offer refunds on items once production has begun. This applies to any product where a name, date, text, logo, or custom design has been provided.
Please double-check all spelling, dates, and design details before submitting your order. We process orders promptly, so changes may not be possible after confirmation.
Exceptions — When We'll Make It Right
We stand behind our craftsmanship. If your item arrives damaged, defective, or with an error on our part (such as a misengraving that differs from what you submitted), we will gladly offer one of the following:
- A replacement item at no charge
- A store credit for the full value of the item
- A refund, at our discretion
To qualify, please contact us within 7 days of delivery at email  thedharacreations@gmail.com with your order number and clear photos of the issue.
Non-Personalized Items
For non-personalized, ready-to-ship items, we accept returns within 14 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.
Order Cancellations
Cancellations must be requested within 24 hours of placing your order. After that window, production may have already begun and we may not be able to cancel or modify your order.
To request a cancellation or discuss your order, reach out to us at thedharacreations@gmail.com or via WhatsApp. 470-610-3095